Customer Satisfaction Survey

Provide feedback on our performance on the Customer Satisfaction Survey form.

Panel Processing values your feedback. Please fill out the questionnaire and let us know how we are doing. If you would like to hear back from a manager, check the box just above the Submit button. Thank you for your time and opinions.

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Quoting
* Company
* First Name
* Last Name
* Phone
* E-mail
* Verify E-Mail
* Preferred Method of Response	Phone E-Mail
Rating Scale	5 = Highly Satisfied 4 = Satisfied 3 = Somewhat Satisfied 2 = Somewhat Unsatisfied 1 = Highly Unsatisfied
Response Speed	5 4 3 2 1
Accuracy & Attention to Detail	5 4 3 2 1
Account Manager's Helpfulness	5 4 3 2 1
Technical & Value Engineering Advise	5 4 3 2 1
Competitive Pricing	5 4 3 2 1
Customer Service
Response Speed	5 4 3 2 1
Order Entry Accuracy	5 4 3 2 1
Shipping Document Accuracy	5 4 3 2 1
Invoice Accuracy	5 4 3 2 1
Desired Ship Dates Met	5 4 3 2 1
Questions About WIP Answered Quickly	5 4 3 2 1
On-Time Delivery	5 4 3 2 1
Damage-Free Shipments	5 4 3 2 1
Problem Resolution Speed	5 4 3 2 1
Manufacturing
Quality Expectations Met	5 4 3 2 1
Color Match Accuracy	5 4 3 2 1
Fabrication Accuracy	5 4 3 2 1
Packaging Quality	5 4 3 2 1
Material Quality	5 4 3 2 1
Workmanship	5 4 3 2 1
Quality Consistency	5 4 3 2 1
Sales & Marketing
Sales Call Frequency	5 4 3 2 1
Sales Staff' Helpfulness	5 4 3 2 1
Sales Staff's Knowledge	5 4 3 2 1
Web site Helpfulness	5 4 3 2 1
Literature	5 4 3 2 1
Have you had a specific problem? Do you have a suggestion for new products or processes? Any other Comments? Please tell us in the space below.
Comments
Would you like a manager to get back with you?	yes

Customer Service: 1-800-433-7142